Brands That Successfully Integrate Chatbots to Their Business

In this article, we will talk about local and global brands that were able to integrate chatbots successfully to their business models.


DoNotPay is a free to use AI chatbot developed by Britishentrepreneur Joshua Browder. Browder calls it the “first robot lawyer in theworld”, and says it helped disputing 375.000 parking tickets within two years.

Now providing AI powered free law consultancy, the DoNotPaychatbot gives users the ability to actually sue others with just a click of abutton. It can also be used to sue institutions and help people after justicenavigate through complex bureaucratic processes.


KLM has developed a chatbot that people can use viaMessenger to get their questions answered, and find their flight informationeasily. There were other airline companies who provided a similar service, butKLM decided that those weren’t reliable enough and wanted the communication tobe more personalized. Taking that insight as a starting point, the brand added a “send message” button to its page to connect itsusers to the chatbot service.

This service resulted in a 40% increase in the Facebookmessages the brand received. The chatbot can successfully perform tasks likeconfirming reservations, sending check-in notifications, and updating flightstatus. In addition, with the help of the survey available on this chatbot, KLMcan see if the customers are happy with their customer services.

Otokoç Automative

Otokoç Automative brands including Avis, Budget and Otokoç,are able to answer all your questions regarding car rentals, campaigns andbilling, with the help of the chatbots they have designed with SOR’UN team.After typing your question into the message box, you are quickly directed tothe relevant options to satisfy your request.

As you can see in the Avis example in the video below, youare able to file a car rental request just by typing in a few details like yourcity and the date you need to take the car, using the chatbot. After roughly aminute, your request is taken and all you need to do is to confirm.

If you want to simplify, accelerate and improve youroperations with AI powered chatbots as well, you can always contact us.

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