What is Whatsapp Business and what is its effect on customer relationship with Chatbot?
WhatsApp Business Guide
WhatsApp Business, which is quite similar to WhatsApp Messenger but has many extra features, offers great solutions for small businesses. You can find all details that you are curious about the application which focuses on communication between business and customer.
What is WhatsApp Business?
WhatsApp Business enables small business owners to communicate more effectively with their customers. Launched in early 2018, the application was firstly introduced to Android users. It is also possible to access the app that will be available for iOS soon. WhatsApp Business, which has familiar features with WhatsApp Messenger, contains many details to help you take your business one step further.
The ability to create a business profile, is the one of the dissimilatory inovations of WhatsApp Business. Thanks to the company profile that you can add your business's email, website and address, you can go one step beyond the personal profile and get a professional manner. Thanks to the WhatsApp Business API, it is possible to display the number of messages in messenger statistically or to use the automatic answering function, which makes the message traffic more efficient. These and similar functions are among the main features of WhatsApp Business.
Why Should You Use WhatsApp Business?
When explaining why WhatsApp Business is so important for businesses, there is also need to talk about the wide spread use of WhatsAppMessenger in the world. Looking at the statistics on the Business of Apps website,it is observed that WhatsApp reached 1.5 billion monthly active users in 180 countries. Facebook Messenger, which is the closest competitor, has 1.3 billion monthly active users.
Small businesses can turn these statistics into a significant chance by using WhatsApp Business. Businesses who benefit from WhatsApp's popularity when communicating with their customers can easily receive positivefeedback. Both the WhatsApp Business app and the WhatsApp Business API providean opportunity to all companies to build strong links with customers. In recent months, important companies such as Wish, Netflix and Uber have begun testing the WhatsApp Business API.
WhatsApp Business Vs WhatsApp Business API Comparison
WhatsApp Business is quite functional for the needs of small businesses. On the other hand, WhatsApp Business API offers more suitable solutions for medium and large scale companies. You can create your own business profile and follow the statistics with both applications. WhatsApp Business API enables to perform many different functions of the firms with the advantage of being an application programming interface. You can use the WhatsApp Business API efficiently to solve your specific business problems.
It is possible to take advantage of features such as location and document sharing thanks to the WhatsApp Business API. This application can be used effectively via the website. In addition, WhatsApp Business API assists you when sending a customer service message or preparingnotification templates. You can also improve the prestige of your company withthe WhatsApp Business API which enables you to make fast and satisfying returns to your customers.
The Relationship Between WhatsApp BusinessAPI and Chatbot
Chatbots, which can make quick feedback to your customers' questions with automatic dialogues, are currently being used by many important companies. A qualified Chatbot, which you can integratedly create with the WhatsApp Business API, may increase your success in the customer relationships.The Chatbot service offered on WhatsApp allows you to provide fast and practical support to your customers. Creating a Chatbot is not as difficult as you think. You may efficiently use your resources thanks to Chatbots that youcan add to an effective platform like WhatsApp.
A comprehensive Chatbot, that you can integrate into your company profile with WhatsApp Business API, increases the speed and quality of communication between your business and users. If you want to build productive relationships with your customers by using WhatsApp Business integrations and Chatbot services, you can contact us immediately.