THE WAY TO THE HEART OF YOUR CUSTOMERS:  SORUN SUITE

With the advantages of SOR'UN Suite, you can communicate with your customers in a healthier and solution-oriented way at the least cost.

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CHANGING HABITS

Recent researches show that people prefers to communicate through messaging platforms. Research shows that while there is a decrease in application download activities, the use of messaging applications has increased. 

Companies can reach their customers easier and faster through social media and messaging applications. With SOR'UN Suite, you can connect your Facebook, Instagram, Twitter, Messenger, WhatsApp accounts to a single platform and you can communicate with your users directly or via chatbot.

nEW SOLUTIONS:
Whatsapp Busıness

An average of 60 billion WhatsApp messages are sent daily worldwide. Users use messaging applications 5 times more than other applications. For the first time, SOR'UN uses WhatsApp Business API to provide companies official WhatsApp messaging experience. Systematically designed Chatbots, representing the company correctly, are used by many major companies.  

Designed with integrated WhatsApp Business API, chatbots can increase your success in customer relations. With Chatbots, you can improve your customers' communication experience with your company by being present on
popular platforms.

KNOW YOUR CUSTOMERS

Each data is saved in Sorun's admin panel. You can read all conversations through the administration panel; you can identify your customers by their phone numbers, e-mail addresses and other activities. In this way, you can offer your customers a fast solution-oriented experience.

INCREASE THE EFFICIENCY OF
YOUR CUSTOMER REPRESENTATIVES

Conversations are automatically assigned to your support teams according to their expertise. When a team member needs help, he/she can forward the conversation to another team member with a note that the user can not see. In this way, you can solve the problem within your team without your customer recognizing the process.

TRACK YOUR TEAM

Thanks to up-to-date reporting, you can learn your customers’ inquiries, ameliorate your operation process according to these inquiries and you can guide your representatives more accurately. Through SOR’UN Suite, you can review your detailed reports, observe in which topics your chatbots succeed , which topics the chatbot is inefficient in and you can make the necessary improvements on time.

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